Pedal Mafia is dedicated to bringing you the best products we can - as quickly as we can. We're an Australian company and we use Australia Post for majority of our orders. Placing our trust in AusPost means that sometimes things can go wrong - here's things we look out for when packaging orders
Correctly Addressing Orders
We address satchels as they are entered at the time of purchase, if a post code or suburb is entered incorrectly it can create delays once the order has entered the mailing system.
Orders to rural addresses take longer to get from A to B in the mailing system, and we can't guarantee Express Postage times.
We're based in WA
Which means that your parcels have to cross the country to make it to the Eastern States - this means shipping times are slightly exaggerated with regular satchels taking 5-7days and express satchels 2-3.
Every country has their own addressing system and we're learning a lot about them all! Sometimes it means we have parcels returned to us even if they're addressed as provided in the order. We do our best to keep a track of returns, but can't guarantee how long it will take it get back to us.
When sending orders internationally, we're required to declare the contents and value of the package for export purposes. Every country treats international purchases differently, and we can't guarantee that the order won't make a detour at customs, so make sure you check out your country's import laws.
We do our best to communicate with AusPost to track your items and make sure they arrive on time. We're still structurally a small business, so please allow 1 - 2 business days between placing your order and it being packed and sent, allowing an extra day when ordering on the weekend.
Orders placed with AusPost can be tracked here
If you have any questions about your order, feel free to send us an email by heading to our contact page.